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With our cost-effective pet shipping model, Maroon Logistics handles booking your pet’s cargo flight, airline communications, and pet check-in. However, you’ll be responsible for the following tasks:

• Providing country- and airline-specific health documents.
• Supplying an appropriate crate for your pet (we can provide crates if necessary).
• Bringing your pet to the airport 4-6 hours before departure for check-in.
• Handing over all necessary items to our team for the check-in process.
• Arranging customs clearance and pet pickup at the destination airport.

1. Measure Your Pet: Ensure the crate size meets IATA regulations, based on your pet’s measurements, not the manufacturer’s weight guidelines.
2. Confirm Flight Route: Ensure the airline accepts your pet’s breed and crate size. The final health certificate must list a dominant breed, such as “German Shepherd mix”; airlines do not accept just “mix.”
3. Meet Health Requirements: Verify that your pet meets the health entry requirements of the destination country, including vaccines and a health certificate. Email us the USDA- endorsed health certificate and rabies certificate so we can submit them to the airline on time.
4. Plan for Delays: Be prepared for potential flight delays or changes, such as boarding your pet if a flight is canceled. We can arrange third-party pet care for ATL departures if necessary.

If any issues occur during transport, the airline will contact us, and we will notify you immediately. Health issues are rare; the most common problems involve errors or missing health documents. In such cases, you’ll need to obtain new original documents from your veterinarian and have them sent overnight to our office. Your pet will be cared for at a pet facility while waiting for the new documents, and we’ll ensure your pet gets on the next available flight.

Yes, your pet will remain safely in the crate throughout the journey, unless there is a layover. Keeping pets in their crates minimizes the risk of escape or injury, ensuring their safety until they reach their final destination.

No, your pet will not be accompanied by a human when traveling as cargo. Once your pet is checked in, the airline assumes full responsibility for its safety and care. During the flight, your pet will be placed in a temperature- and pressure-controlled compartment within the cargo hold, ensuring a safe and comfortable environment.

No, you don’t need to bring labels or stickers. We will provide all necessary labels and ensure they are securely attached to the crate when we meet you at the cargo bay, following IATA guidelines for pet transportation. However, you are responsible for supplying all required health documentation, import permits, and any additional licenses needed for your pet’s travel.

There are specific requirements for all pet travel crates, which we will provide in a detailed checklist. As a general rule, any item that could present a safety risk to your pet is not permitted inside the crate. An absorbent material, such as a blanket, towel, or cardboard, is required to line the bottom of the crate for your pet’s comfort and cleanliness.

Each country has its own procedures for delivering pets to their owners. Generally, your pet will remain in its kennel at the cargo facility until you clear customs and pay any applicable terminal fees. Some facilities offer in-house kennels, while others keep pets in the cargo bay until delivery. In most cases, your pet will be ready for you to pick up at the cargo bay once the necessary clearance is complete.

When pets are booked through manifested cargo, they are typically placed on a freighter. However, if your pet is scheduled on a passenger flight, you may have the option to be on the same flight. We can only provide flight details after we are hired and submit the booking request. You will have the opportunity to review and confirm the flight details, including whether your pet will be on a freighter or a passenger flight, before finalizing the itinerary.